At Zodigen, every crystal piece is carefully manufactured, inspected, and packed with precision and intention. Due to the exclusive and sensitive nature of our products, all purchases made through our platform are considered final.

No Return / No Refund

We do not accept returns or provide refunds once an order has been successfully placed and delivered. As our products involve specific selection, preparation, and handling processes, we encourage customers to review product details carefully before completing their purchase.

By placing an order with Zodigen, you confirm that you understand and agree to this final sale policy.

Product Disclaimer

Our crystals are offered as spiritual and lifestyle accessories aligned with our philosophy — Energy Meets Elegance.

While many individuals believe in the metaphysical and energetic properties of crystals, Zodigen does not guarantee any specific personal, financial, emotional, or spiritual outcomes. Experiences may vary from person to person.

All purchases are made at the buyer’s own discretion and understanding.

Damaged or Missing Items

In the rare case that you receive a damaged or incomplete order, an unboxing video (recorded clearly from start to finish without cuts) must be shared with our support team immediately upon receiving the package.

Claims regarding damage or missing items will only be considered if a valid unboxing video is provided. Without proper video proof, we will not be able to process any related concerns.

This policy ensures transparency and fairness for both our customers and our brand.

By completing your purchase, you acknowledge that you have read, understood, and agreed to all the terms stated above.

Thank you for choosing Zodigen — where intention meets refinement