Last Updated: 15 February 2026

At Zodigen, we are committed to delivering your order safely, securely, and as quickly as possible.

1. Order Processing Time

All orders are processed within 1–3 business days after confirmation.

Orders are not processed or shipped on Sundays or public holidays. During high-demand periods, processing times may be slightly extended.

Once your order is shipped, you will receive a tracking confirmation via SMS or email.

2. Delivery Timeline

Estimated delivery time:

Metro Cities: 3–5 business days

Other Locations: 5–8 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen logistical issues.

Zodigen is not responsible for delays caused by third-party courier partners.

3. Shipping Charges

Shipping fees (if applicable) will be displayed at checkout before payment confirmation.

From time to time, we may offer free shipping promotions.

4. Cash on Delivery (If Applicable)

For Cash on Delivery (COD) orders:

Please ensure availability at the delivery address.

Incorrect address or refusal to accept delivery may result in additional charges for future orders.

To maintain fair operations, repeated failed deliveries may lead to restricted access to COD services.

5. Tracking Your Order

Once dispatched, you will receive tracking details via SMS/email.
You can monitor your shipment status directly through the courier partner’s website.

6. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Zodigen will not be liable for delivery failures due to incorrect or incomplete address details.

7. Lost or Damaged Shipments

If your package arrives damaged, please record a complete unboxing video and contact our support team immediately.

In rare cases of lost shipments confirmed by the courier partner, we will investigate and provide appropriate resolution.

8. International Shipping

We may offer international shipping to selected regions. Delivery timelines and shipping fees will vary depending on destination country and customs regulations.

Customers are responsible for any customs duties or import taxes imposed by their country.

9. Delivery Responsibility

Once the order is marked as delivered by the courier partner, Zodigen will not be responsible for misplaced packages due to customer-side issues.

For any shipping-related inquiries, contact us at:
📧 info@zodigen.in